All of our orders are hand delivered by our own team of in-house delivery drivers. When your order is ready for delivery, we will reach out with your delivery date. If the date given won't work for you, we are happy to do our best to work out a different date or hold the order until you are ready for it!


If upon receiving your order, you are unsatisfied with it, we are happy to offer a refund and take back the order. However, please note that we will only accept returns at the time of pickup or delivery. Once you have left our shop with your order or once our delivery driver has left the location of delivery, we will no longer be able to accept any returns or offer a refund.


We accept PayPal and Credit/Debit Card on our website for payment. At Timberline, we offer a 100% money back guarantee if you're not satisfied with your order.